Shipping Policy


King-Solarman.com strives to make our policies as fair as possible so that you benefit from our competitive pricing, in-home shopping experience, and discrete deliveries.

When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, label it and get it ready for shipping. King-Solarman values your business and we will do everything possible to ensure that your order gets to you as quickly as possible which is why you may receive your order in two or three separate shipments instead of the order arriving complete.

The shopping cart on King-Solarman.com automatically computes shipping costs and is linked directly into the shipping API calculators. Shipping costs are based on weight, distance traveled and class of service requested. King-Solarman.com does its best to ensure that shipping is correctly calculated in our shopping cart, before you purchase, however, at times it may not be possible to do so accurately. We reserve the right to notify you after you've purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you will also have the right to modify or cancel your order for a full refund. We work with our shipping carriers to get you a discounted rate when available.

Processing Time 

We try our best to get same day orders processed if the order arrives before 1pm. Most in-stock items are shipped within 24 to 48 business hours of your order being placed. Orders placed over the weekend are received and processed first thing Monday morning. If an item you have ordered is out of stock, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order. We will also apply any discounts we can to assure you the best possible shopping experience.

Inspect Packages:

Please inspect all shipments carefully for damaged or missing items before signing for them. Claims are often denied by the carrier after a shipment has been signed for. Please report any damages or missing items to the driver and King-Solarman immediately!

Where can I have my order shipped:

King-Solarman can ship packages anywhere within the United States as well as Canada and Mexico. We do ship internationally on a per order basis.
 

Shipping and Order confirmation

Immediately after placing your order, you will receive an email confirming that we've received your order. Within 24 hours of shipment you will receive a second email with tracking information and an exact delivery date. Please note, you will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. Please save these emails for your records.

 
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